Privacy Policy

1. Information We Collect

When you use SrishtiStore, we may collect:

• Account info: Name, email address, profile photo (via Google login)
• Payment info: Processed securely by Razorpay — we do not store card details
• Purchase history: Products you have bought, download history
• Usage data: Pages visited, device type, browser (for improving our service)

2. How We Use Your Information

• To process your orders and deliver digital products
• To send order confirmation and download links via email
• To provide customer support
• To improve our website and user experience
• To send important updates (you can opt out at any time)

3. Data Storage & Security

Your data is stored securely using Google Firebase (Firestore) with industry-standard encryption. We do not sell, trade, or transfer your personal information to third parties without your consent, except as required by law.

4. Third-Party Services

• Google Firebase — Authentication & Database
• Razorpay — Payment processing (governed by Razorpay's privacy policy)
• Google Analytics — Usage analytics (anonymized)

5. Your Rights

• Request access to your personal data
• Request deletion of your account and data
• Opt out of marketing communications

To exercise these rights, email [email protected]

6. International Visitors & GDPR (EU/EEA)

Srishti Digital Store welcomes customers worldwide. If you are located in the European Union or European Economic Area, the following applies to you under the General Data Protection Regulation (GDPR):

• Legal basis for processing: We process your data to fulfil the purchase contract (Art. 6(1)(b) GDPR) and on the basis of legitimate interest for analytics (Art. 6(1)(f) GDPR)
• Data transfers: Your data may be transferred to and stored in India, which is outside the EU/EEA. We use Google Firebase (Google LLC, US) and Razorpay (India), both of which maintain appropriate data protection safeguards
• Your GDPR rights: Right to access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and objection. Contact [email protected] to exercise any right — we will respond within 30 days
• Cookies: We use analytics cookies (Google Analytics, Microsoft Clarity, Meta Pixel) for service improvement. By using this site, you acknowledge this use
• Supervisory authority: You have the right to lodge a complaint with your local data protection authority

7. Currency & Pricing

All prices on Srishti Digital Store are shown and charged in Indian Rupees (₹ INR) for every visitor, wherever they are. We do not convert prices to other currencies. Payments are processed in INR through Razorpay.

8. Social Media Management for Business Clients

We manage Google Business Profile, Facebook and Instagram pages for business clients. When you comment on, or message, a page we manage:

• We see what Meta or Google shows the page: your public name or username, your comment or message, and any phone number you choose to write in it.
• We use it only to reply on behalf of that business and to pass your enquiry to that business. Replies may be drafted with AI and are checked by a person when they involve a complaint or a price.
• We never sell it, never use it for our own marketing, and never share it with any other business.
• We keep comments and enquiries for up to 180 days, then delete them automatically.
• When a business stops using our service, its data (photos, comments, enquiries, settings) is deleted on request.
• Under India's Digital Personal Data Protection Act, 2023, you can ask us to see or delete what we hold about you: email [email protected].

Business clients: see our Content Services Agreement.

9. Contact