How can we help you?

Srishti Digital Store is a digital marketplace where you can buy and instantly download premium digital products — eBooks, business templates, social media kits, planners, online courses, and AI tools. Every product is made for entrepreneurs who want to grow their business without waiting for shipping or physical delivery.

Our products are built for entrepreneurs, small business owners, coaches, freelancers, content creators, and anyone who wants practical digital tools that actually save time. You do not need a technical background — every product comes ready to use from day one.

We sell six core categories: (1) eBooks — practical guides on business, marketing, and growth. (2) Design Templates — Canva-ready social media, pitch decks, and branding kits. (3) Digital Planners — printable and fillable planners for business and personal productivity. (4) Online Courses — step-by-step video courses on business skills. (5) AI Tools — prompts, workflows, and automation kits. (6) Social Media Kits — content calendars, caption templates, and hashtag research bundles.

Most products are in English so they can be used globally. Some products are available in bilingual format (English + regional language explanations). Product language is always mentioned on the product page before you buy.

Immediately. The moment your payment is confirmed, your download is ready in your dashboard at srishtidigi.com/dashboard. No waiting. No email needed. Open your account on any device and click Download — your file is there within 60 seconds of payment.

Every product is a one-time purchase. You pay once and own it forever — no monthly fees, no renewals, no hidden charges. Your download stays in your account permanently.

Yes. All products come with a personal and commercial use license unless stated otherwise on the product page. You can use them in your business, with your clients, and for your own projects. Re-selling or re-distributing the raw files is not permitted.

We publish free resources on our blog regularly — templates, mini-guides, and tool lists. Follow us on Instagram or subscribe to our newsletter to get notified when new free resources go live. Some paid products also include a free preview version so you can try before you buy.

Yes. Srishti Digital Store is built and operated by Srishti Solution, an MSME-registered company (UDYAM-KL-13-0000559). We serve customers across India and internationally. Our products are priced in INR for India and in USD for international buyers.

Most eBooks come as PDF files. Templates are delivered as Canva links (edit in your free Canva account), editable Google Docs/Sheets, or Microsoft Word/Excel files. Planners are PDF (printable) or Google Slides. AI prompt kits come as PDF or Notion documents. Each product page lists the exact format before you buy.

Yes. Canva templates open directly in your free Canva account and you can edit every colour, font, and image. Google Docs/Sheets templates work the same way — just copy to your Google Drive and start editing. PDF planners are fillable on your phone or computer.

For most products, you only need a free account. Canva templates need a free Canva account (canva.com). eBooks are standard PDFs — any PDF reader works (Adobe, phone browser, Google Drive). Google Docs templates need a free Google account. No paid software required for any product.

Yes. All products are designed to be accessed and used on mobile. PDF files open in your phone browser or any PDF app. Canva templates open in the free Canva mobile app. You can download, view, and start using everything from your phone.

No. Each purchase is a single-user licence. You can use the product in your own business and with your own clients, but you cannot resell, share, or distribute the file to others. If you want to offer our products to your audience, please check our affiliate programme.

We add new products every month. Subscribe to our newsletter or follow us on Instagram to be the first to know about new launches. We also notify existing customers when a new product is in a category they have already purchased from.

Yes, we take custom orders. Email [email protected] with your requirement — what you need, the format you want, and your deadline. We respond within 24 hours. Custom orders are priced based on scope and typically delivered within 3–7 business days.

Yes. Every product includes a quick-start guide or instruction page that explains exactly how to use it, which tools you need, and what to do first. For Canva templates, we include a video walkthrough link as well.

We accept all major payment methods through Razorpay: UPI (GPay, PhonePe, Paytm), Debit Cards, Credit Cards (Visa, Mastercard, RuPay), Net Banking (all major Indian banks), and Wallets. International cards (Visa/Mastercard) are accepted for non-Indian customers.

Yes, completely. Payments are processed by Razorpay — one of India's most trusted payment gateways used by Zomato, Airbnb, and thousands of businesses. We never store your card number or banking credentials. Every transaction is SSL-encrypted and PCI DSS compliant.

Yes. UPI is one of our most popular payment methods. At checkout, select UPI and enter your UPI ID (like yourname@upi) or scan the QR code with any UPI app — GPay, PhonePe, Paytm, or your bank app. Payment confirms in seconds.

Yes. International customers can pay with Visa, Mastercard, or any major international credit/debit card. Prices shown in INR are automatically converted to your local currency by your bank at the current exchange rate.

First, check if the amount was deducted from your account. If yes but you see no confirmation — wait 10 minutes and check your dashboard. Most failed transactions auto-reverse within 5–7 business days. If the amount was deducted but your order is not showing after 30 minutes, email [email protected] with your payment screenshot and we will fix it immediately.

Yes. Razorpay automatically sends a payment confirmation to your registered email. Additionally, your order details are saved permanently in your account dashboard at srishtidigi.com/dashboard. If you need a GST invoice, email [email protected] with your order ID and GSTIN.

EMI is available on select credit cards through Razorpay. At checkout, if your card is eligible, you will see an EMI option with available tenures. EMI availability depends on your bank and card type. Most products priced above ₹3,000 are eligible.

Yes. We run offers during major Indian festivals and launch new products with early-bird pricing. Subscribe to our newsletter to get discount codes sent directly to your inbox. Follow us on Instagram for flash sale announcements.

After payment, go to srishtidigi.com/dashboard and sign in with the same account you used to buy. Your purchased products will appear with a Download button. Tap it and your file will start downloading immediately. That is all — no email links, no waiting.

Unlimited times. Your purchase stays in your account permanently. You can re-download from your dashboard whenever you need — if you change phones, buy a new laptop, or just want a fresh copy.

Try these steps in order: (1) Check you are signed in with the correct account (the email used at checkout). (2) Refresh the dashboard page. (3) Try a different browser or clear your browser cache. (4) Try on a different device. If none of these work, email [email protected] with your order ID and we will fix it within 2 hours.

All your purchases live in your account dashboard at srishtidigi.com/dashboard. Sign in → My Purchases → all products you have ever bought are listed there with download buttons. You can also access the dashboard from the Downloads tab in the navigation bar.

Yes, fully supported. Open srishtidigi.com on your phone browser, sign in, go to Dashboard, and tap Download. PDFs open directly in your phone browser or you can save them to your Files app. Canva template links open in the Canva app.

No. Your downloads never expire. As long as your account exists, your files are available. There is no deadline or expiry date on any purchase.

Yes, always. Your purchases are stored permanently in your account — not just as a one-time link. Go to your dashboard anytime, find the product, and download it again. There is no limit on how many times you can re-download.

eBooks are typically 2–15 MB. Canva templates are not downloaded as files — they open as Canva links (no file size). Google Doc templates are similarly link-based. Large course materials can be 50–200 MB. All file sizes are listed on the individual product pages.

Yes, you need an account to access your downloads after purchase. Creating one takes 30 seconds — just enter your email and set a password, or sign in with your Google account instantly. Your account is where all your purchases live.

Go to srishtidigi.com/login and click 'Create Account'. Enter your name, email, and password — done. Or click 'Sign in with Google' for instant access using your existing Google account. No verification email needed. Your account is ready immediately.

Yes. On the login page, click 'Continue with Google'. Choose your Google account and you are signed in — no separate password needed. This is the fastest way to access the store and your purchases.

Go to srishtidigi.com/login, click 'Forgot Password', and enter your email. You will receive a password reset link within 2 minutes (check your spam folder if you do not see it). Click the link and set a new password. If you signed up with Google, just use Google sign-in — no password needed.

Currently, email changes are handled by our support team to ensure your purchase history transfers correctly. Email [email protected] from your current registered email with your new email address. We process this within 24 hours.

To delete your account, email [email protected] from your registered email address with the subject line 'Account Deletion Request'. We will process it within 48 hours. Please note that deleting your account will permanently remove access to all purchased products — make sure you have downloaded all files first.

Since digital products are delivered instantly and cannot be 'returned', we do not offer refunds for completed downloads. However, if you did not receive your product after payment, if the wrong product was delivered, or if the product is significantly different from what was described — we will either fix it or issue a full refund. Email us within 7 days of purchase.

Email us at [email protected]. Include your order ID (find it in your dashboard) and a description of your issue. We respond within 24 hours on weekdays. For urgent issues (payment deducted, no access to product), we respond within 2 hours.

Standard queries: within 24 hours on weekdays. Payment/access issues: within 2 hours. We check email from 9 AM to 9 PM IST on weekdays and 10 AM to 6 PM IST on weekends. If you email outside these hours, expect a response at the next working session.

Email us at [email protected] within 24 hours of purchase (before downloading the product). We will swap it for the correct product at no extra charge. If you have already downloaded it, we assess it case by case — we always try to find a fair solution.

Refunds after download are not standard because digital files cannot be returned once accessed. However, if the product is broken, corrupted, or was misrepresented on the product page, we issue a full refund. We take product quality seriously — if something is wrong, we fix it or refund it.

Yes. Our customer support team handles queries in English and Malayalam. When you email us, feel free to write in whichever language you are comfortable with. We will reply in the same language.